OUR MANAGED IT SERVICES
POWEX Managed IT Services provides the personalized service that sets us apart. This approach allows us to deliver more value, which is why we have a 100% customer satisfaction rate. We create simple and robust platforms that are scalable, enabling collaboration with a tailored approach according to your requirements helps increase your productivity. Our affordable IT solutions can lower your total costs so you can be more competitive in the market and also help you stay up and running. We minimize risk to maximize uptime for your business. We take away all your IT technical issues, so you can continue to run your business with peace of mind which ultimately helps grow your business.
Therefore, we offer you a wide range of services to meet your needs, including; Desktop as a Service, Managed Security, Managed Network, Identity and Access Management, Managed Hosting, Managed Compliance and many more.
Our easy onboarding process
We understand that it is necessary to make the decision to outsource part or all of the IT role to a third party and a smooth transition is critical to the success of the ongoing partnership.
You are in safe hands with POWEX. Our proven method is based on long-term experience.
We migrate all or part of your IT services seamlessly, efficiently and on time from you or your current provider to us.
1. Initiation of a project
We assign a dedicated transition project manager, determine the transition strategy, and decide on transition progress requirements and the path to implementation.
2. Knowledge transfer
We use existing vendors and internal teams to capture and share information. We describe the roles and responsibilities of each party in the process.
3. Reverse knowledge transfer
Reverse KT where knowledge receivers provide documented feedback to SMEs to demonstrate knowledge acquisition during the service transition process.
4. Service settings
To assist the managed service, we collect details about the arrangement, implementation and configuration of the toolkits.
5. Transition of services
In a phased approach, we take responsibility for services from the current supplier or customer to mitigate any impact on business as usual.
6. Delivery
We are contractually responsible for the delivery of all services within the framework after the ”Service Start Date”.
Areas covered by our service
- 24 X 7 Unlimited remote IT support
- 24 X 7 Unlimited on-site support
- 24 X 7 Proactive Health Monitoring
- 24 X 7 Security Monitoring
- Strategic guidance
- Projects and consultancy
- Professional services
- Continuity in operations
- Telephony and connection
- Hardware maintenance and support
- Cloud solutions
- Security and Compliance
- Monthly reporting
- Document management
Several Services
- Asset categorization and normalization
- Enriched asset information
- CMDB synchronization
- Vulnerability management
- Configuration assessment
- Certificate assessment
- Assessment of cloud security
- Assessment of container safety
- Continuous monitoring
- Threat protection
- Patch management
- Container Runtime Protection
- Management of mobile devices
- Cloud Security Posture Mgmt (AWS, Azure & GCP)
Why choose POWEX as your Managed IT Service partner?
- Highest skills of technical resources are available for your service.
- Multiple monitoring solutions assist in alerting all IP-enabled devices.
- Next-generation technology management solutions for a rapid response.
- 2 NOC & SOC- operated 24*7*365.
- Dedicated Service Delivery Manager to understand your requirement and Technical Account Manager to address all your technical issues.
- Service Desk adapted to reporting requirements and SLAs with high availability.
- You can choose Opex payment options (monthly, quarterly or annually) with no hidden fees.
Our award-winning Managed IT Services are available throughout the UK, Ireland, Sweden and the USA. we support companies that need IT managers or do not have their own IT department.
Our IT support includes remote support and on-site support, both during office hours and outside of office hours. We don’t just deal with IT technical issues, we look for solutions that will help your business grow.
Looking for a new managed IT service provider to migrate to?
We would love to talk to you! Some of our most successful partnerships are with organizations that have switched to POWEX IT HELPDESK from an existing vendor. The reasons why they move are many and varied. Some have simply outgrown their existing partner and looked to POWEX for more mature services.
Others, through rapid growth, needed 24/7 IT support and their existing partners could not provide it.